The Future of AI is
Autonomous Communication

The Rise of Voice Agents

It started with a simple observation. Voice agents were everywhere—handling customer service calls, booking appointments, answering questions. Companies poured billions into making AI sound human. The technology was impressive. You could call a pizza place and not realize you were talking to a machine.

Voice AI had arrived. The future was here.

The Missing Piece

But here's what nobody was talking about: voice is just the tip of the iceberg.

Behind every successful business, there's email. Millions of support tickets. Endless back-and-forth with customers. Order confirmations. Scheduling. Follow-ups. The unglamorous, invisible backbone of modern commerce.

Voice agents could answer a phone call, but what happened after? The customer still got an email confirmation. Still had to email for complex issues. Still waited days for a human to respond to their written queries.

The Inevitable Evolution

We saw the trajectory clearly. Voice agents would need to do more than talk—they'd need to write. They'd need to handle the flood of emails that businesses deal with every single day.

But there was nothing built for this. Existing email APIs were designed for humans sending marketing campaigns. Help desk software assumed a person would read and respond. Nothing was built for AI-first, autonomous email handling.

We looked at each other and said: "This is what we need to build."